Delivery Policy

Vapeonix Shipping Policy

Shipping, Dispatch & Delivery Information

Shipping & Dispatch

At Vapeonix, we aim to process and dispatch your order efficiently while keeping you informed throughout the delivery process.

Orders are shipped within Australia through Australia Post and may be dispatched from our fulfilment locations in Melbourne, Victoria or Perth, Western Australia, depending on product availability and the delivery destination.

 

Order Processing Time

• Orders are normally processed within 3 business days after payment has been successfully confirmed.
• Once your order has been processed and packed, it will be handed over to Australia Post for delivery.
• Orders placed on weekends or public holidays will begin processing on the next business day.

Please note: The 3-business-day processing period is separate from the Australia Post delivery time shown below.

 

Shipping Locations

Melbourne, Victoria

Orders may be shipped from Melbourne for customers in Victoria and other Australian states and territories, depending on stock availability.

Perth, Western Australia

Orders may also be shipped from Perth, particularly for customers in Western Australia and surrounding regions, depending on stock availability.

The dispatch location for each order is determined according to inventory availability and delivery efficiency.

 

Shipping Partner

All domestic orders are delivered through Australia Post.

Once your parcel has been collected by Australia Post, delivery times are subject to their transport network and local delivery conditions.

 

Estimated Delivery Times

The following delivery times are estimates after your order has been dispatched.

 

 

Delivery Area	From Melbourne	From Perth
Victoria (VIC)	2–4 business days	3–8 business days
New South Wales (NSW)	2–5 business days	3–8 business days
Australian Capital Territory (ACT)	3–4 business days	4–6 business days
Queensland (QLD)	2–7 business days	3–9 business days
South Australia (SA)	2–5 business days	3–6 business days
Western Australia (WA)	4–8 business days	2–5 business days
Tasmania (TAS)	2–4 business days	6–8 business days
Northern Territory (NT)	4–7 business days	4–9 business days

 

Regional & Remote Areas

Delivery to regional and remote locations may take longer than the estimates above.

Some remote areas of Queensland, Western Australia, Tasmania and the Northern Territory may require additional delivery time depending on the Australia Post network and the destination postcode.

 

Shipping Fees

Shipping charges may vary depending on:

• Delivery destination
• Parcel size and weight
• Shipping service selected
• Current Australia Post rates

The applicable shipping fee will be clearly displayed during checkout before payment is completed.

From time to time, promotional shipping offers may also be available and will be displayed on the website when applicable.

 

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email.

You can use this tracking information to follow the progress of your delivery through Australia Post.

Please allow some time for tracking information to become active after the parcel has been lodged.

 

Delivery Delays

The delivery times shown on this page are estimates and are not guaranteed arrival dates.

Delivery may occasionally be affected by circumstances outside our control, including:

• Public holidays
• Severe weather
• High-volume delivery periods
• Australia Post network delays
• Remote delivery locations

Once a parcel has been handed over to Australia Post, the final delivery schedule is managed by the carrier.

 

Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

• Full name
• Street address
• Suburb or city
• State
• Postcode

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.

If you notice an error in your delivery details, please contact us as soon as possible before your order is dispatched.

 

Need Help With Your Delivery?

If you have any questions about your order, shipping status or tracking information, please contact our customer service team.

Email: vapeonix@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.